New to Helping Hands Network?

We can’t wait to welcome you at one of our services

New to Helping Hands Network?

Peace of mind from the beginning

We understand you and your little one may be a little nervous enrolling in Outside School Hours Care for the first time. But don’t worry, our friendly staff are here to ensure that everything runs smoothly from the outset – so if you have a question, just ask! 

Come in and say g’day

Come in and say g’day

Starting OSHC becomes easier when kids feel like they’re in a familiar environment.

We encourage you to bring your child into your local Helping Hands Network service for an initial visit so we can show you around, introduce you to our friendly team and share information about our programs.

Preparing for your child’s first day

Preparing for your child’s first day

While we’ll do everything on our end to ensure your child settles in as comfortably as possible, there are a few things you can do to help ease the transition.

We recommend on their first day that you bring along the following:

  • A favourite toy or blanket
  • Change of clothes
  • A list of their favourite activities (you can download an All About Me form here and bring this in with you).
Caring for your child’s medical needs

Caring for your child’s medical needs

It’s important that we know of any of your child’s medical requirements so that we can provide the best possible care for them. If applicable, we ask that you bring:

  • Your child's medication (e.g. Ventolin for Asthma, EpiPen for Anaphylaxis, Zyrtec for Allergies, etc)
  • A completed Medical Management Plan
  • Any other relevant paperwork from your doctor.
Collecting your child

Collecting your child

To ensure your child’s safety, we have several procedures in place when it comes to pick-up and drop-off.

Your child must be signed in and out by an authorised person listed on their online enrolment form.

If at any time there’s someone else who you would like to collect your child, simply update your account through Kidsoft. 

We’re here to help

Talk to your local Service Coordinator to discuss how we can further assist your child in transitioning to one of our services.