Important COVID update and changes to January Holiday Programs in NSW and Qld


Welcome back to 2022 with Helping Hands Network!

We hope you had a wonderful break and we look forward to providing high-quality OSHC throughout the year as we continue to build brighter futures together.

With the surge of Omicron in our communities, the health, safety and quality care of your children continues to be our biggest priority. For this, we have made a few changes in relation to the current Holiday Program period:

  • Outdoor excursions or venues that we have exclusive use of will be offered. Some of the scheduled excursions will be cancelled and replaced with fun-filled club-based days to reduce risk of COVID exposure.
  • Anticipated disruption to Holiday Programs due to educators shortages. We will provide as much notice of closure requirements or disruptions to services as possible, including alternative or nearby Holiday Programs available.

We encourage that if your care requirements change due to COVID, please cancel or remove any bookings as soon as you are aware. If you cancel the session before it commences, we will waive the cancellation notice period and you will not be charged (January Holiday Program period only).

We will continue to keep you updated as more health advice becomes available and navigate them together.

If you have enquiries, please do not hesitate to contact your local service team or Customer Service and Billing on 1300 612 462.

Thank you for your continued patience through this time.