Service Delivery Policies Index

Download our important service delivery policies here:

1. Professional Code of Conduct

   • Chinese Simplified《职业行为准则》 PDF

   • Hindi व्यावसायिक आचार संयिता PDF

2. Educational Program

3. Excursions

4. Delivery and Collection of Children

5. Staff Supervision of Children

6. Medical Conditions

7. Incident Management

8. Health and Hygiene

9. Emergency and Risk Management

10. Administration of First Aid

11. Nutrition and Safe Food Practices

12. Sleep and Rest

13. Sun Protection

14. Water Safety and Swimming Activities

15. Transitions and Transport

16. Toileting and Nappy Changing

17. Child Safe Environment

18. Volunteers, Students and Visitors

19. Building Positive Relationships with Children

20. Enrolment and Orientation

21. Acceptance and Refusal of Authorisations

22. Governance, Management and Leadership

23. Payment of Fees

24. Feedback, Complaints and Compliments

25. Maintenance and Confidentiality of Records

26. Appointment of Service Leadership

27. Safeguarding Children and Young People

28. Technology, Devices and The Internet

29. Tobacco, Drugs, Vape and Alcohol-Free Environment