At Junior Adventures Group, we are committed to protecting the privacy of the personal information we collect about any person. Junior Adventures Group contains operational entities Helping Hands Network Pty Ltd and Helping Hands Network Pty Ltd which provide outside school hours care services. Both of these are supported by Reliance HR Solutions (which provides payroll services to our group entities) and Young Minds Connect (which procures additional services such as excursions for school holiday programs run by Helping Hands Network and Helping Hands).
Collection of personal information
We primarily collect personal information in order to safely and effectively provide our services, and to hire, train and manage our staff. The types of personal information we collect include:
We collect some personal information pursuant to laws including the Education and Care Services National Law (and related Acts and regulations), family assistance laws, working with children laws, the Fair Work Act, the Superannuation Guarantee (Administration) Act, the Corporations Act, the Income Tax Assessment Act and other tax laws, occupational health and safety acts and workers compensation acts.
We collect personal information from various sources including:
How we hold and protect personal information
We hold all personal information in electronic form and in hard copies. We take care to appropriately protect the security of personal information from unauthorised access, modification and disclosure as well as misuse, interference and loss.
Depending on the circumstances, some of the data security measures we employ include passwords for electronic data, secure premises for hard copy data, and appropriate data access restrictions
How we use and disclose personal information
We may collect, hold, use and disclose your personal information for the following purposes:
For job applicants and staff, we may also collect, hold, use and disclose your personal information for the following purposes:
We may not be able to do the things above without your personal information, for example we may not be able to contact you, or for job applicants we may not be able to consider your application.
The third parties to which we disclose personal information include:
Some of the third parties to which we disclose personal information may be located in other countries including USA.
If you visit Helping Hands Network.com.au or helpinghandsnetwork.com.au (our Websites), our system may record information such as your server address, top level domain (e.g. .com, .au, etc), date and time of your visit to the Website, pages accessed, information downloaded, previous site visited and browser type. This information is used for statistical, reporting and website administration and maintenance purposes.
Like many other websites, our Websites may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our Websites may not have full functionality in that case. See www.allaboutcookies.org for instructions on deleting and rejecting cookies for many common browsers.
Your privacy rights
You can contact us as set out below to request access to the personal information we hold about you and correction of that information. We may need to verify your identity.
Please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will provide our reasons if we deny any request for access to or correction of personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
If you believe we have breached our privacy obligations or wish to make a complaint, please contact us using the details below and we will take all reasonable actions to resolve it. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your complaint and any resolution.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
Contact: Privacy Officer (Chief Financial Officer)
Address: Suite 2, Level 1, 1183 Toorak Road, Camberwell VIC 3124
Phone: 1300 395 735
Junior Adventures Group Pty Ltd ABN 63 606 520 316
Helping Hands Network Pty Ltd ABN 76 135 003 520
Helping Hands Network Pty Ltd ABN 49 134 154 162
Reliance HR Solutions Pty Ltd ABN 21 154 205 160
Young Minds Connect Pty Ltd ABN 31 165 742 558
Last updated: 10 April 2018