Northgate State School
Helping Hands

Enrolling with Helping Hands Network is easy and completely free, just head to our website helpinghandsnetwork.com.au and click Join Helping Hands. Your child’s enrolment must be confirmed before attending their first session with us.

Once enrolled, you can manage your bookings and cancellations with ease online or via the Kidsoft app.

Before & After School Care

Bookings can be made online any time up to 24 hours before the session commences. To make a booking after this time, please contact your service directly on 0427 997 066. Late bookings will incur an additional $4.00 fee.

To avoid any out of pocket costs, cancellations must be made at least 48 hours in advance. Cancellations within this period will incur the full fee, less any applicable CCS.

School holidays

Holiday bookings can be made online up to 5 days before the session commences. To make a booking after this time, please contact your service directly on 0427 997 066. Late bookings will incur an additional $4.00 fee.

To avoid any out of pocket costs, cancellations must be made at least 7 days in advance. Cancellations within this period will incur the full fee, less any applicable CCS.

Many families are eligible for CCS, which can reduce the cost of Outside School Hours Care by up to 85%. All our services are CCS approved, so we encourage all families to find out whether they are eligible. To establish what level of CCS you may be entitled to please contact the Centrelink Family Line on 13 61 50.

Fees will be automatically debited every 2 weeks in arrears from the bank account, VISA or MasterCard you nominated during enrolment. Please note that if a transaction is declined, a dishonour fee will be applied. You can view your statements via your online account.

Late pick-up

A $1.00 per minute, per child fee may apply for children picked up after the service close time.

No show

An additional $5.00 fee per child may be charged for any After School Care booking where no cancellation is provided.

Incursions & excursions

Holiday program incursions and excursions may incur additional fee. These vary based on activity and may be subject to change.

For account specific enquiries, please contact our Customer Service and Billing Team on 1300 612 462 or email accounts@helpinghandsnetwork.com.au. Our team are available 9am - 7pm Monday – Friday (AEST/AEDT).

So we can provide the best and safest care, it is important that you inform the service if your child/ren has an identified health care need, allergy or relevant medical condition diagnosed by a registered medical practitioner. On your first day of attendance, bring along a completed Risk Minimisation form, Medical Management forms and any required medications. All medications (including ointments and creams) must be prescribed by a medical practitioner, be in the original container with original pharmacist labels and clear instructions. All labels must be legible and undamaged, and the medication must still be within its expiry date.